A California racial discrimination lawsuit alleges wrongful termination after a public service bus driver was placed on leave and then fired soon after filing a grievance against a passenger who reportedly made violent, racist statement toward the driver.
Similar cases have been cropping up across the country, calling into question the age-old adage, “The customer is always right.” But if the customer is sexist or racist or abusive or violent, Orange County employment attorneys know companies have a legal responsibility to protect their employees from a toxic work environment. That include discriminatory actions of customers that go unchecked.
Another alleged case out of New York involved a large chain store worker and “cashier of the month” (who is also black) was fired for defending himself when a customer (upset for being told to leash his dog) told him he belonged in the ghetto, wouldn’t have a job if not for the current president, swore at the employee and called the former president a Muslim. The worker responded by saying the customer wouldn’t be speaking to him that way if they weren’t at his place of employment. The company said his firing was the result of the worker’s “failure to disengage and alert management about a customer confrontation.” However, a few days after The Washington Post published a story, the company backtracked and said they’d rescind the termination and offer back pay. But the worker didn’t want it, saying the environment at the company had become toxic. It’s also plausible he’ll receive more in a racial discrimination employment lawsuit. Continue reading